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Coronavirus updates


  • Product manufacturing and shipping update


    ETC Middleton and Mazomanie facilities are currently operating, slowly and safely building towards full manufacturing and shipping capacity. Please contact customer service about the status of your shipments.

    All customer and technical support remains available, and most ETC employees can be contacted through regular communication channels.  

    The effects of COVID-19 are being felt around the world and at ETC. We’ve had to make some changes to get through the next few months – and we wanted to let all our extended community know.

    All US-based ETC employees, management and executive management are currently working a reduced work schedule. We continue to provide our legendary customer support and will remain available during our regular hours. We are determined to protect jobs and keep our company healthy. We will continue to manufacture products and meet shipment schedules to the best of our ability, given the challenging circumstances. 

    Extra measures are taken daily to make our facilities safe and many employees now work from home. Each ETC office is following a different protocol based on location and recommended precautions from local public health authorities. For office and event-specific updates, please check the appropriate tab. If you still have outstanding questions about an upcoming event, please contact the hosting office.

    ETC Technical Support, as always, remains available 24/7 at (608) 831-4116 or toll free at (800) 688-4116.

    We stand in solidarity with our customers and look forward to a bright future together.

    If you have any questions or concerns, please contact Wendy Orfan at wendy.orfan@etcconnect.com or 608-824-5180


    Last updated: Tuesday, May 12 at 2:00 PM

    Office & event updates 

  • Americas

    As a preventive measure against the spread of COVID-19, many of our offices in America have made adjustments to limit in-person contact until further notice. All ETC facilities are currently limiting visitor access. Find the current status of each building, its upcoming events, and contact information in the list below.


    ETC technical support remains available 24/7.


    必威体育网址

    ETC MidwestETC NortheastETC SoutheastETC WestETC MazomanieHigh End Systems

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    ETC Midwest

    3031 Pleasant View Rd
    Middleton, WI


    ETC Middleton and Mazomanie facilities are currently operating. Please note the following changes in our availability and services:

    • The Middleton building is currently closed to outside visitors.
    • In response to the pandemic, ETC has reformatted its Workshop event. We are not canceling Workshop, we are however changing it to be an online-only event running Monday, June 22 – Wednesday, July 1. Registration details will be sent to our rep and dealer network.

     

    For general inquiries in Middleton, call (608) 831-4116.



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    ETC Northeast

    630 9th Ave Suite 1001
    New York, NY

    必威体育网址Please note the following changes in our availability and services:

    • Programming Suites, demos, and visitations to the office are closed to the public until further notice.
    • Our demo/loan program will be operating on an as-needed basis. For more information, call (212) 397-8080.

    For general inquiries in NYC and the Northeast, call (212) 397-8080 or email nyc@etcconnect.com


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    ETC Southeast

    4501 Vineland Road
    Suite 101-102
    Orlando, FL 32811

    Please note the following changes in our availability and services:

    • Demos and office visits are closed to the public until further notice.
    • Classes and events are cancelled until further notice. If you are registered for a class, we will reach out to you to discuss options.


    For general inquiries in Orlando, call (407) 843-7770.

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    ETC West

    1120 Scott Rd.
    Burbank, CA 91504

    Please note the following changes in our availability and services: 

    • At this time, all ETC West sales and support staff are working remotely and available to answer your questions.
    • Programming Suites, demos, and office visits are closed to the public until further notice.
    • Our demo/loan program is canceled through April 19. For information about how to handle the delivery or return of your demo please contact Erin Giblin ( erin.giblin@etcconnect.com or 323-203-3262) or Nick Saiki ( nick.saiki@etcconnect.com or 323-203-3297). 

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    ETC Mazomanie

    711 ETC Drive

    Mazomanie, WI 53560

    ETC Middleton and Mazomanie facilities are currently operating, slowly and safely building towards full manufacturing and shipping capacity. For general inquiries in Mazomanie, call (608) 824-5656.

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    High End Systems

    2105 Gracy Farms Ln.

    Austin, TX 78758

    Due to the COVID-19 pandemic, the High End Systems facility in Austin is closed. We will continue to update this site as local conditions change. 

    We are shipping orders weekly on an abbreviated schedule, and certain demo products are available. Please contact those employees listed below for your specific needs. For 24/7 Technical Support, please call (512) 836-2242.

    Bobby Hale, bobby.hale@highend.com
    Paul Hancock, paul.hancock@highend.com
    Becky Koester, becky.koester@highend.com
    Betsy Childers, betsy.childers@highend.com

     


      High End Systems Technical Support, as always, is reachable 24/7 at (512) 836-2242.

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      Last updated: Tuesday, May 12 at 2:00 PM